Shipping & Returns
Shipping
For any questions please contact us by emailing CHEV or by calling 707-757-6370.
All orders are shipped using FedEx, UPS, or GSO in applicable states. A ground temperature controlled option is also available, with final mile delivery via UPS only.
You will be given multiple choices as to when your order ships, however, in an effort to ensure your wine arrives safely, we may hold your order past your requested ship date if weather conditions are deemed unsafe. You will be notified by email when your wines are shipped.
Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any
sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage
facility.
Returns
We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us as soon as possible.
All wines sold are maintained at optimum conditions. Unfortunately we cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.
If wine is returned to us, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.